Virgin Mobile

Can't use data on Pre-loved phone. No service for a week

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Whiz Kid

Can't use data on Pre-loved phone. No service for a week

Has anyone else on here just been having terrible issues with their service on Pre-loved phones?

I decided to upgrade to the iPhone 7 and I have yet to get normal service. I usually can't send texts unless I'm on wifi, I can't listen to music, I can't use GPS, I can't get texts from friends with androids, etc etc the second that I leave my house. I basically paid $350 to get an iPod touch. I've traveled across the country and haven't gotten service in a single city. 7 calls to VM and I haven't gotten it fixed yet. Incredibly inconvenient and it makes me wonder if these phones are actually tested before they're sent out??
1 REPLY 1
Agent

Re: Can't use data on Pre-loved phone. No service for a week

Hey there, @TylerJohnson09! We're deeply sorry to hear about this situation. Could you please send us a private message with your phone number and pin? We'll do our very best to help!