Virgin Mobile

I do not want a refund

Whiz Kid

I do not want a refund

I had ordered an iPhone 7 Plus silver. I had sent an email saying I wanted a gold one but then I changed my mind and contacted virgin mobile on messenger and they said I will recieve my silver iPhone 7 Plus. This morning I got an email saying they will send a cancel request to give me a refund and I do not want one at all. I just want what I had ordered.
7 REPLIES 7
Agent

Re: I do not want a refund

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Whiz Kid

Re: I do not want a refund

Hi can you
Please help me get the phone I had ordered
Whiz Kid

Re: I do not want a refund

Their customer service has alot to be desired....I'm not sure if they understand request!
Agent

Re: I do not want a refund

Hey there, Yuriy123! We replied to your private message. We are waiting for your response.

Whiz Kid

Re: I do not want a refund

Now they literally ruined my order. I was supposed to recieve it today. I had asked them by email and facebook to not cancel my order, yet fedex told me they canceled it and are shipping it back to them. Now i have to wait like a week before it gets back to them and i dont even know when i get my refund to purchase a new order. I spent almost $400 and that was most of my paycheck. 

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Whiz Kid

Re: I do not want a refund

My order was suposedly "refused" and returned the same day. All I want is the phone I ordered and their customer service basically siad too bad and I have to wait until they recieve the phone (they have) they refund me and I have reorder! WTF

Agent

Re: I do not want a refund

@Nilladoll So sorry for any inconvenient for any inconvenient. Could you please let us know if you were already able to process the order? Did you receive a refund?

- E.J.