If you have pre-ordered an iPhone and haven't gotten your confirmation email or tracking number for your shipment, then just be patient. I went through the same thing only to have my confirmation email in my spam folder the whole time with my shipment confirmation email coming only a few hours later. So if you pre-ordered and are worried about being scammed or whatever, don't be. Your phone is coming. They have a ton of phones to send so they're prettt busy. Patience is a virtue. Hope this helps.