Virgin Mobile

What does invalid imei mean if I pulled it from my iPhone 6?

Whiz Kid

What does invalid imei mean if I pulled it from my iPhone 6?

I pulled the IMEI # from the settings on my iPhone yet the site instructions indicate it's invalid
2 REPLIES 2
Wizard

Re: What does invalid imei mean if I pulled it from my iPhone 6?

It means one of two things:

 

1) your phone is not capable of being activated on the Sprint network

 

or

 

2) if it is capable of being activated on the Sprint network, then Virgin Mobile is not prepared to authorize that.

 

You can determine which it is by checking here:

 

https://tello.com/bring_your_own_phone

 

If Tello indicates the phone can be activated then the cause is  2).

 

 

Agent

Re: What does invalid imei mean if I pulled it from my iPhone 6?

Hi, @Beachguy7!

 

Are you trying to activate a new iPhone 6? Is it from Virgin Mobile?

 

~Nosh_CxUx