Virgin Mobile

iPhone 11 Pro SIM Card Issues

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Whiz Kid

iPhone 11 Pro SIM Card Issues

I just bought the pro and when I put my SIM card in, it said I needed to hard power cycle. I did that and at first it showed ‘sim card locked’ but after the cycle, it said SIM card failure.

I noticed the SIM card faces the opposite direction in the pro. Meaning instead of sitting in the card tray face down as it did in the Xs, now it sits bottom side up. By bottom, I mean the gold side. Is that supposed to be like that? Because I’ve got no cell service right now...
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Agent

Re: iPhone 11 Pro SIM Card Issues

Hi, Mmessiah147. Did you buy the device through the website https://www.virginmobileusa.com/