iPhone 6s activation problem: activation screens in endless loop and no activation

Enthusiast

iPhone 6s activation problem: activation screens in endless loop and no activation

Current customer here, new iPhone 6s. Entered 14-digit IMEI/MEID on initial activation screen. Took me to next screen that where I selected "I am a current customer and I want to swap devices". Next to "swap phone" screen (with some text about locked phones, not relevant to me), I selected "continue." The next "swap phone" prompts me to enter and confirm the IMEI/MEID, which I do and hit "submit" — but then it send me back to the VERY FIRST activation screen.

 

I tried this several times — same result.

 

I tried calling ##873283#, and I got "Service update failed"

 

Note: I already synced my new phone (iPhone 4) with this new one. 

 

I'm hoping you can help me!!! Many thanks!

 

1 REPLY 1

Re: iPhone 6s activation problem: activation screens in endless loop and no activation

Hi, @cafenitz We'll love to help. Please send us a private message so we can help you with the activation.