Virgin Mobile

iPhone swap

Whiz Kid

iPhone swap

Hey everyone

I'm a little confused on the topic of switching my service to another phone. I was given an iPhone 6 Plus from my girlfriend (she's on Verizon), and want to switch the service from my iPhone 5s to the iPhone 6 Plus. I called customer service and was told that I need to upgrade my current plan in order to switch phones. I'm not sure how SIM cards work, but shouldn't I be able to just swap out the sim card from my 5s and put it in my 6 Plus and activate that? It doesn't make sense to pay 60 additional dollars for the plan and a new sim card. 

 

Verizon states they do not lock their phones so you're not tied to them after your phone is paid off I guess. 

 

I called customer service a few times and the first man I spoke to said I can't switch phones at all. I spoke to a second woman who told me I need to upgrade to the Inner Circle plan; which don't want to do. Also, the nearest Apple store is an hour away, and I don't think I have a Virgin Mobile store anywhere close to where I live. 

3 REPLIES 3
Agent

Re: iPhone swap

Hi there! Thank you for contacting us. Currently Bring Your Own Device is only available for VMU Inner Circle Program. Could you please send us the MEID/ IMEI of the phone so that we can verify if it's compatible with our system?

Whiz Kid

Re: iPhone swap

I'm not sure why I need to sign up for that program. Do I need to get a new number? This is all very confusing. The phone is unlocked, it's not tied to any service. Why can't I just use the sim card in my old iPhone and activate it in the new one?

Agent

Re: iPhone swap

We understand your concern. Unfortunately, that we don't have another option. Currently Bring Your Own Device is only available for VMU Inner Circle Program