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Hi there, @darthredraider! We apologize for this experience. Definitely want to look into this for you. Please send us a PM with your number and your Virgin Mobile PIN.
To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".
That doesn’t sound good at all, so sorry about this.To research further, can you send us the cross streets and ZIP code where this occurs?
That doesn’t sound good at all. So sorry about this, @Alasilv0714. Please send us the details via private message, along with your phone number so we can get this thing resolved.