Virgin Mobile

Activated iPhone 6S but still can't make/ receive calls and texts

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Whiz Kid

Activated iPhone 6S but still can't make/ receive calls and texts

I bought the iPhone 6S to join inner circle. I supposedly activated and transferred the the number to the new SIM. However I went the whole day without recieving any calls or text. I also can't make any phone calls or send texts. Please help I need he phone operating fast. A number other than the automated answering machine would be nice cause I'm going nowhere fast
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Wizard

Re: Activated iPhone 6S but still can't make/ receive calls and texts

If your account  is properly set up and the number transferred, the following will help.

 

1) make sure you are connected to wifi and can access the Internet

 

2) go to Settings-General-Reset and reset network settings.

 

3) When it completes dial ##CLEAR# and press the call button

 

4) When the carrier reset completes dial ##UPDATE# and press the call button.

 

If that does not give you service the most likely explanation is your service is not properly set up yet.

2 REPLIES 2
Wizard

Re: Activated iPhone 6S but still can't make/ receive calls and texts

If your account  is properly set up and the number transferred, the following will help.

 

1) make sure you are connected to wifi and can access the Internet

 

2) go to Settings-General-Reset and reset network settings.

 

3) When it completes dial ##CLEAR# and press the call button

 

4) When the carrier reset completes dial ##UPDATE# and press the call button.

 

If that does not give you service the most likely explanation is your service is not properly set up yet.

Agent

Re: Activated iPhone 6S but still can't make/ receive calls and texts

Sorry to hear that, @Luperciolx5. Please shoot us a private message with the details!