Virgin Mobile

Activated my daughter's old iPhone for my son - asking for Prepaid Pin when trying to make calls!

Whiz Kid

Activated my daughter's old iPhone for my son - asking for Prepaid Pin when trying to make calls!

I activated and Topped Up my daughter's old VMU iPhone for my son to use. The account and phone are activated and Topped Up into the next month. 

Plan details:
$35 Unlimited Talk Text and Data with 5GB 4G LTE High Speed Data 

When I try to make a call, it asks me to purchase a prepaid pin or use an existing prepaid pin. What is this?! 

 

So frustrated!

3 REPLIES 3
Whiz Kid

Re: Activated my daughter's old iPhone for my son - asking for Prepaid Pin when trying to make calls

Additionally, this phone (I noticed) has a Sprint SIM. Since VMU is an MVNO in the Sprint network, is this normal? The phone is an older iPhone 5S.

Whiz Kid

Re: Activated my daughter's old iPhone for my son - asking for Prepaid Pin when trying to make calls

NVM... did a ##UPDATE# on it and it looks to be working now. 

Agent

Re: Activated my daughter's old iPhone for my son - asking for Prepaid Pin when trying to make calls

Great! Don't hesitate to contact us if you need anything else.