Virgin Mobile

Activation Troubles...

SOLVED
Whiz Kid

Re: Activation Troubles...

i am also having trouble

Whiz Kid

Re: Activation Troubles...

Also having activation issues after uprgading an iphone 6 to a 6S plus - existing phone plan, preloved 6S came with new sim installed. I just hae a spinning wheel on the activation screen?

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Agent

Re: Activation Troubles...

Sorry to hear that, @MaxT. We definitely want to look into this for you. Please, send us a private message with your phone number, PIN, IMEI and ICCID (SIM card numbers) from the iPhone 6S Plus. 

 

To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message". 

Re: Activation Troubles...

I'm having the same issue and its been about 24 hours as well. I'm switching from AT&T

Agent

Re: Activation Troubles...

Hi there wintersjordon95.  So sorry for this hassle; I'd love to help you with this ASAP. Please send me a Private Message with the IMEI/DEC of the phone so may take a look at it.