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Hello, Lberezka! We'll be happy to help you today. Please send us a private message with the phone number and pin code, and the IMEI of the new iPhone and ICCID/SIM card number.
I am having the exact same problem and can't call them because my old phone that I replaced is completely broken and won't even turn on.
Hi there mccoyse. Thank you for contacting us. Is the phone you are swapping to, an actual Virgin mobile phone, or an unlocked device from another carrier? Victor21