Activation button not working

[Lberezka]

Trying to keep same account and number with a new iPhone. Number provided wasn’t working in error. Can anyone help me activate my phone ?

[JohnJ7 · Accepted solution]

Hello, Lberezka! We'll be happy to help you today. Please send us a private message with the phone number and pin code, and the IMEI of the new iPhone and ICCID/SIM card number. 

[mccoyse]

I am having the exact same problem and can't call them because my old phone that I replaced is completely broken and won't even turn on.

[Victor21]

Hi there mccoyse. Thank you for contacting us. Is the phone you are swapping to, an actual Virgin mobile phone, or an unlocked device from another carrier? Victor21