Virgin Mobile

Activation button not working

SOLVED
Whiz Kid

Activation button not working

Trying to keep same account and number with a new iPhone. Number provided wasn’t working in error. Can anyone help me activate my phone ?
1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: Activation button not working

Hello, Lberezka! We'll be happy to help you today. Please send us a private message with the phone number and pin code, and the IMEI of the new iPhone and ICCID/SIM card number. 

3 REPLIES 3
Agent

Re: Activation button not working

Hello, Lberezka! We'll be happy to help you today. Please send us a private message with the phone number and pin code, and the IMEI of the new iPhone and ICCID/SIM card number. 

Whiz Kid

Re: Activation button not working

I am having the exact same problem and can't call them because my old phone that I replaced is completely broken and won't even turn on.

Agent

Re: Activation button not working

Hi there mccoyse. Thank you for contacting us. Is the phone you are swapping to, an actual Virgin mobile phone, or an unlocked device from another carrier? Victor21