Virgin Mobile

Activation issue

Whiz Kid

Activation issue

I'm trying to activate my phone online and it keeps stopping at one of the screens and just showing the loading screen. I can't call to activate because my old phone is completely unuseable. How do I activate?

1 REPLY 1
Agent

Re: Activation issue

Hi there coco55. Thank you for contacting us. Is the new phone you are activating an actual Virgin mobile device, or an unlocked phone from another carrier? Victor21