Virgin Mobile

Activation won't go through

Enthusiast

Activation won't go through

I've been trying to swap my device and I make it through all the steps up until the last and it won't load. I've tried everything, restarting, checking compatibility, changing plans, and nothing is happening. I need a solution!
1 REPLY
Agent

Re: Activation won't go through

Hi there! Sorry to hear that you’ve been experiencing this issue! We’d be happy to help. Please send us a private message with your phone number, pin code and DEC or IMEI of the phone that you want to activate. -Kira_M.