Virgin Mobile

Assistance with iPhone 11 Activation

Whiz Kid

Assistance with iPhone 11 Activation

I need assistance with activating a new iPhone 11, purchased from Virgin Mobile's website directly.

 

I get the following error at the end of the process:

 

Screenshot 2019-11-21 09.06.51.png

I prefer not to make phone calls, and would rather handle this over the internet.

3 REPLIES 3
Whiz Kid

Re: Assistance with iPhone 11 Activation

It's been 7 hours since I originally posted this, with no sign of support from Virgin Mobile's team. For anyone considering buying an iPhone 11 from Virgin Mobile, I would recommend you find another provider who actually has support and will successfully activate devices.

Whiz Kid

Re: Assistance with iPhone 11 Activation

Calling the number did not help. They require I call from a device other than my old handset. I do not have another phone I can call from.
Agent

Re: Assistance with iPhone 11 Activation

Hi, tmhughes81. Please send us a private message with the account phone number, pin code, and the IMEI.