Virgin Mobile

BYOD says my number cannot be transferred. It is a virgin mobile number

Whiz Kid

BYOD says my number cannot be transferred. It is a virgin mobile number

I just recieved an iphone 8 plus. My SIM card is on the way. However, BYOD check says my number cannot be transferred. However, I have been a virgin mobile customer for some time with this number. If I can't transfer my number, I will find a different provider. 

4 REPLIES 4

Re: BYOD says my number cannot be transferred. It is a virgin mobile number

Hi there! Sorry for the delayed response. Just to confirm: Are you trying to transfer your phone number from your old Virgin Mobile phone to a new Virgin Mobile phone?

Whiz Kid

Re: BYOD says my number cannot be transferred. It is a virgin mobile number

it is from a virgin mobile phone to an unlocked iphone.  the iphone i checked with BYOD and was good. 

Re: BYOD says my number cannot be transferred. It is a virgin mobile number

We understand. Please send us a private message with your phone number, PIN code and the new iPhone's IMEI number to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".

Re: BYOD says my number cannot be transferred. It is a virgin mobile number

Thank you. Your device is ready to use, but you will need the SIM card to complete the process. Once you get the SIM card, you will be able to transfer the service to the new phone.