Virgin Mobile

BYOP HELP

SOLVED
Whiz Kid

BYOP HELP

I recently got an iPhone 6S plus and want to upgrade to a iPhone 7 Plus,but I can’t find the option of using this phone to turn it in to upgrade. I’ve had the same number for 6 years through VM and like to keep my number. Is there any way to do this? Btw I bought the iPhone 6s Plus through VM
1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: BYOP HELP

Oh, I see @VivianLRegil Unfortunately, we don't offer trade-in services. We're sorry for any inconvenience this may have caused you. 

3 REPLIES 3
Highlighted
Agent

Re: BYOP HELP

Good afternoon, VivianLRegil! Our apologies for the very late reply!

 

Do you still need help with swapping phones? If that's the case, please send us a private message including:

 

- Your phone number.

 

- Your PIN code.

 

- Your iPhone 7 Plus' IMEI.

 

Looking forward to your reply!

 

RB-1991 (Robert)

Whiz Kid

Re: BYOP HELP

No sorry,I don’t need help SWAPPING my info to the new one,as I don’t have it yet. I’m asking for help if I can trade in this phone towards another as I bought this one through VM and plan to buy the next through VM.
Agent

Re: BYOP HELP

Oh, I see @VivianLRegil Unfortunately, we don't offer trade-in services. We're sorry for any inconvenience this may have caused you.