Virgin Mobile

Bad IMEI Number

DD1
Whiz Kid

Bad IMEI Number

Has anyone ever recived a Iphone with a already used IMEI number.
After 2 techs and a hour trying to config what should be a new apple 10s I was told by support the IMEI number was already in use and the only option I have is to return the phone.
When asked how this could happen he said it was already used, I am not sure if he was refering to the phone or something else.

 

After digging farther into the system I found.

IMEI is currently reserved for a Customer, either due to a pending port-in request or an Installment Billing loan, and cannot be activated for another Customer. Please try your transaction with another device.

 

Any thoughts before this phone goes back and I look else where after a very long time with Virgin?

 

Thanks

1 REPLY 1

Re: Bad IMEI Number

Woah! That’s definitely not what we like to hear, DD1. Please send me a private message with your phone number , PIN, IMEI number and SIM card number from new device. 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".