Virgin Mobile

Can't Activate My iPhone 7

Highlighted
Whiz Kid

Can't Activate My iPhone 7

I just bought an iPhone 7 from you guys and it arrived today. When trying to activate it I would get to the choose my plan section and it would freeze.

4 REPLIES 4
Whiz Kid

Re: Can't Activate My iPhone 7

I am having the same problem. I bought an iPhone 6 s Plus from Virginmobile and received it this week. I have been trying to activate all morning but it keeps getting stuck. What should I do?

Agent

Re: Can't Activate My iPhone 7

Hey there, @cewormley @virginiawoman! We will definitely help you with the device activation. Please provide us the phone number, PIN, and new IMEI # through a private message. 

Whiz Kid

Re: Can't Activate My iPhone 7

Scary! 😟

Whiz Kid

Re: Can't Activate My iPhone 7

Hi @jeffc, I am having the exact same issue. I just sent you a PM. Please get back to me as soon as you can. Thanks!