Hi there! Sorry to hear that you’ve been experiencing this issue! We’d be happy to help. Are you getting any error message when you try to text to an Android phone? Are you able to text non Android phones?
I am able to call, and receive messages from all andriod and iphone devices. I can send messages to iphone users, I just cannot send SMS messages to andriod phones.
Understood. Can you please remove the contact from your contact list and add it one more time. Then try to send a message.
I'm having the exact same problem and it's so frustrating.
I also switched to an iPhone XR and can't send SMS messages to Android phones or receive some pictures from Android phones.
My SMS and MMS are on. I have reset the network settings and turned my phone off and on and still nothing.
I did what another user suggested to turn the subject line option on and that worked. But it's less than ideal.
I hope they can fix this for us!
Hi there, Staceymckay1. Thanks for contacting us. We're sorry for the inconvenience with the texts.
We'd like to have a look at the account. Please, send us a private message with your phone number and PIN.
Also, include the address to check the coverage.
We understand your frustration, @Staceymckay1, and we apologize for the inconvenience. We'd like to know, have you tried to turn off iMessage off? If yes, did you try sending a message to an Android phone?