Virgin Mobile

Can't Text SMS from iPhone to Android - was told outage, but now ...

SOLVED
Master

Re: Can't Text SMS from iPhone to Android - was told outage, but now ...

The same as everybody else. Imessages works fine. SMS does not. I either have to turn off LTE or be on an active phone call for a SMS to work.
Agent

Re: Can't Text SMS from iPhone to Android - was told outage, but now ...

Please, follw the next steps: 


- Verify iMessage activation complete. On the device, select Settings > Messages > Send & Receive.
- Under You can be reached by iMessage at:, ask if a phone number or email is listed.

 

~JoyP.

Master

Re: Can't Text SMS from iPhone to Android - was told outage, but now ...

Yes, my phone number and email address checked.
Highlighted
Agent

Re: Can't Text SMS from iPhone to Android - was told outage, but now ...

Thanks. Please follow these steps to reprogram the phone:
- Tap the Phone and pull up the Keypad.
- Dial ##873283#
- Tap the green call button.
- A Starting service update message will appear - tap Dismiss.
- If the update is successful a Service update complete message will appear - tap Dismiss.

 

If the problem still persists, then a backup and reset may be needed. It is highly recommended that you complete a backup of the device information before proceeding.

- Tap Settings
- Tap General
- Tap Reset
- Tap Erase all content and settings
- Enter your passcode if prompted
- Tap Erase iPhone 

 

Finally, if you have tried all the options and are still having problems, please send us a private message with your phone number, pin code, and address so we can escalate this to our network team for further investigation.
 

Master

Re: Can't Text SMS from iPhone to Android - was told outage, but now ...

Nothing happened. Still not working.

Agent

Re: Can't Text SMS from iPhone to Android - was told outage, but now ...

Understood. Please send us a Private Message with your phone number, PIN and address to further assist you. 

Master

Re: Can't Text SMS from iPhone to Android - was told outage, but now ...

Has Virgin or Apple fixed this problem for any of you?

Master

Re: Can't Text SMS from iPhone to Android - was told outage, but now ...

No after days with both companies on the phone and erasing my phone and loosing everything the only thing that works is to turn of 4G LTE. So the phone is slower which sucks!
Enthusiast

Re: Can't Text SMS from iPhone to Android - was told outage, but now ...

Honestly, I switched carriers (using the virgin mobile phone on a different network) and am much happier.
Master

Re: Can't Text SMS from iPhone to Android - was told outage, but now ...

How were you able to do that?