Virgin Mobile

Can't Text SMS from iPhone to Android - was told outage, but now ...

Agent

Re: Can't Text SMS from iPhone to Android - was told outage, but now ...

We understand your concerns, @Epi57. Rest assured we will definitely come up with a fix as soon as possible because our dedicated team is already started working on it. Thanks.

Whiz Kid

Re: Can't Text SMS from iPhone to Android - was told outage, but now ...

Turning off LTE is Settings does seem to "fix" this issue.

 

Defeats the purpose of a LTE network and hope for the sake of Virgin's support base that they get their act together to rectify this friggin issue.

Whiz Kid

Re: Can't Text SMS from iPhone to Android - was told outage, but now ...

Hello,

So I bought a new Xr last week, unaware of this issue. At first I was able to text non iOS phones, but in the last day or two I began to have issues, and then today seem to be completely unable.

I did not take any updates after setting up the phone when I first received it, so nothing has changed on that front. I wonder if it might location/coverage related after all?

I haven’t tried either the subject line workaround or the LTE shutoff but I guess I’ll do that if need be. Has there been any further resolution on this?
Agent

Re: Can't Text SMS from iPhone to Android - was told outage, but now ...

Hey there, @mkjeeves! Thanks for contacting us. After a new iOS update, iPhone devices may not be able to text Android users without adding a subject. However, that feature needs to be added, here's how:

 

 

o    Open the Settings app on iPhone.
o    Tap Messages.
o    Make sure to turn the "Send as SMS" feature, ON
o    Find Show Subject Field, toggle on.
o    Navigate back to the Messages app to see the changes.