Can't activate iphone 6s

[bankerted]

Replacing my Iphone 5c with 6s. Arrived yesterday. Cant activate it. I enter the IMEI and ICCID when asked and then hit next and all I get is an endless red circle. I tried the phone number suggested and pressed 5 then 1 and get a Spanish reply. HELP

[melissac]

So sorry about the trouble, bankerted! Can you private message us the details so we can investigate further?

[ghostmar]

Having the same problem! Trying to upgrade from 5S to 6S and can't get the activation to work. Get to the last page and nothing happens.

[melissac]

Hi, ghostmar. Hmm – Can you private message us with your phone number so we can look into it? 

[Kintla]

That did not work

[bankerted]

Contact Virgin @ 888-322-1122 and press 5 and then 1 when given a choice by the computer voice.

After much frustration on the web site, this worked for me....

[melissac]

Can you please send us a private message Kintla?

[lauraadriana66]

same issue here

[RossyC]

So sorry to hear that, @lauraadriana66. We definitely want to get this figured out for you. Can you please send us a private message with the IMEI and SIM card numbers from the phone you're trying to activate?

To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message". 

[giarcmadaeel]

Having exactly the same issue and need help.