Virgin Mobile

Can't activate iphone 7

IKD
Whiz Kid

Can't activate iphone 7

Screenshot_2019-02-06 Activate Virgin Mobile.pngHi, I tried to swap my device to iphone7. But I can't activate. Click to activate as attached screen but nothing happen. Could you help me to activate?

6 REPLIES
Agent

Re: Can't activate iphone 7

Hi IKD. Thanks for bringing this to our attention. We want to help. Is the phone you want to activate a Virgin Mobile iPhone 7? ~AmyM25

Whiz Kid

Re: Can't activate iphone 7

I am having the same issue with my new iphone 6. Can anybody help?

Agent

Re: Can't activate iphone 7

Hi there, Kintla. Thanks for contacting us. We're sorry for the inconvenience with the activation.  

 

Could you try with a different browser? If you're using Chrome, for example, switch to Firefox. 

Whiz Kid

Re: Can't activate iphone 7

I am having the same issue with my iPhone 7 that I bought from the Virgin Mobile website. Any help?

Agent

Re: Can't activate iphone 7

Hi there, Kintla. Thanks for contacting us. We're sorry for the inconvenience with the website. Unfortunately, there's an issue with the website that's impacting many users right now. Please. know that this is a known issue and our team is working to have it fixed as soon as possible. 

 

We can assist you with the phone swap on our end. Please, send us a private message with the phone number, PIN and the DEC/IMEI of your phone. We'll be happy to help. 

Whiz Kid

Re: Can't activate iphone 7

How do I send you a message I have the same problem with the website.