Virgin Mobile

Can't activate my iphone 6s

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Whiz Kid

Can't activate my iphone 6s

Having trouble swapping to my new iphone. The activation page on the site always gets stuck on an infinite red loading circle and I'm not sure what else to do other than to reach out here. Help?

2 REPLIES 2
Whiz Kid

Re: Can't activate my iphone 6s

I am having the same problem. I saw on other threads that Virgin Mobile was saying to "message them privately" to resolve the issue. How can we do that? How do you message Virgin Mobile via this platform?

 

Thanks!

Agent

Re: Can't activate my iphone 6s

Hi there, @sadscribble & @lemedina! Definitely want to help you with this. You can send me a Private Message and we'll be able to help you activate the phone. 

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.