Virgin Mobile

Can’t activate new iPhone

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Whiz Kid

Can’t activate new iPhone

Can’t activate my iPhone 8. Tried to activate it, but the website is telling me I have the wrong account pin or just freezes up before I can activate it.
3 REPLIES 3
Agent

Re: Can’t activate new iPhone

Hi Imwithjesus. Thanks for contacting us. Are you activating a new account or you already have one? Is it a Virgin Mobile iPhone 8? ~AmyM25

Whiz Kid

Re: Can’t activate new iPhone

Hi, yes I already have an account and I did perches the phone from the virgin mobile website.
Agent

Re: Can’t activate new iPhone

I see. We can swap the phones for you if you wish. We only need your number, PIN and IMEI # of the new iPhone. Send it to us in a Private Message. To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25