Virgin Mobile

Can’t activate new phone

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Whiz Kid

Can’t activate new phone

I’ve tried to swap my account to a new phone, but the website keeps encountering errors and failing to recognize it. I have tried calling the phone number to do it as well, but it won’t accept the meid or imei. I don’t know what to do.
1 REPLY 1
Agent

Re: Can’t activate new phone

Hello, Strayf! Thanks for reaching out. Definitely want to look into this for you. Please send us a PM with your phone number, PIN and ESN. You can send a private message by clicking on my name, then selecting the message option from the profile page.