Virgin Mobile

Can't activate or access voicemail

Whiz Kid

Can't activate or access voicemail

I recently activated my iPhone 7 Plus. It's working fine except for voicemail, when I go into voicemail on the phone and try to set it up it asks me to set a password, then confirm it, and then says it can't reach voicemail at this time.

 

When someone calls into my number it gives them the generic message, and they can leave a message, but there is no way for me to access it.

 

Thanks,

1 REPLY 1
Whiz Kid

Re: Can't activate or access voicemail

Never mind. I realized that I can't set up VM that way — I had to hold down 1 on the phone keypad to  activate and set up VM that way before being able to use the VM tab on the iphone.