Virgin Mobile

Can’t activate phone

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Whiz Kid

Can’t activate phone

Had to get my phone repaired and sent it into the apple store. They gave me a loaner phone that I was never able to activate, but I have my old phone back again. It’s the same phone but it has a new serial number. When I try to enter the iccid number it says the phone is already activated. I would call the hotline but I don’t have a phone to use at the moment! Any help is greatly appreciated!
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Agent

Re: Can’t activate phone

Hello there, @Scott99herr! So we can assist you with that, please shoot us a private message with your number, PIN, and the IMEI # behind the phone.