I just got a new iPhone. I logged into my account with my phone number and pin number with no problem. I entered all the phone information to have it activated. I was asked for my pin number again. I typed in my same pin number and it says that it is wrong. Then when asked my security question it says my answer is wrong. But I am already logged into my account. Am I supposed to have a different pin number to activate my phone? I am waiting to hear back from Virgin.
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We definitely want to look into this for you, grachie813. Let’s get you taken care of. Can you send us a private message with your phone number and PIN? Thanks!
Hi, there tboffin39. We'll be more than happy to assist you. Please, send us a private message with the phone number and PIN.
I'm not familiar with the iphone and don't know how to send a private message. I sent an email to the company.
To send a private message, click on the user picture and then click on "send a private message to this user".