Can't activate - wrong pin - no response from Virgin

SOLVED
Highlighted
Groupie

Can't activate - wrong pin - no response from Virgin

I just got a new iPhone. I logged into my account with my phone number and pin number with no problem. I entered all the phone information to have it activated. I was asked for my pin number again. I typed in my same pin number and it says that it is wrong. Then when asked my security question it says my answer is wrong. But I am already logged into my account. Am I supposed to have a different pin number to activate my phone? I am waiting to hear back from Virgin.

9 REPLIES
Agent

Re: Can't activate - wrong pin - no response from Virgin

We definitely want to look into this for you, grachie813. Let’s get you taken care of. Can you send us a private message with your phone number and PIN? Thanks!

Newbie

Re: Can't activate - wrong pin - no response from Virgin

I'm having the same problem! My phone is not activated, even though I followed all directions.

Agent

Re: Can't activate - wrong pin - no response from Virgin

Hi, there tboffin39. We'll be more than happy to assist you. Please, send us a private message with the phone number and PIN.

Newbie

Re: Can't activate - wrong pin - no response from Virgin

I'm not familiar with the iphone and don't know how to send a private message. I sent an email to the company.

Agent

Re: Can't activate - wrong pin - no response from Virgin

To send a private message, click on the user picture and then click on "send a private message to this user".

Newbie

Re: Can't activate - wrong pin - no response from Virgin

It's fixed!! Virgin mobile contacted me via email. Thank you!

Agent

Re: Can't activate - wrong pin - no response from Virgin

You're welcome. We remain at your service. If you have any other question, just let us know.

Enthusiast

Re: Can't activate - wrong pin - no response from Virgin

I am having this same problem. I've even tried changing the pin and it still doesn't work.

Agent

Re: Can't activate - wrong pin - no response from Virgin

Hello there, Kat2844! Can you shoot us a private message with more details about the issue?