Virgin Mobile

Can't buy online, in store or by phone

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Whiz Kid

Can't buy online, in store or by phone

I'm not really understanding what's going on. I've literally been trying to buy an iphone online for the last 4 hours. It won't let me buy it for some reason. I have called the [***personal info removed***] number so many times now, and can't reach a live representative and the option to buy a phone only directs me back to buying a phone online or in stores, which i can't do either. All the stores that the website says sells VM iphones, dont carry them anymore. I've called over 15 stores, I've called the toll free number over 15 times, I've tried purchasing the phone over 5 times. I even contacted my bank to see if I had a hold on my account, I didn't.

 

Soo, I don't really know what to do at this point. How do I buy a phone?! I need it asap.

3 REPLIES
Agent

Re: Can't buy online, in store or by phone

Hello @ohhellorania. Please make that the shipping address that you are using is the same as the billing address attached to the card, and that it is not a P.O Box. Ultimately, since our systems are similar to those of the USPS, you can use this website to confirm that your address is being submitted with the proper format https://tools.usps.com/go/ZipLookupAction!input.action.

Sbc
Whiz Kid

Re: Can't buy online, in store or by phone

That is happening to me right now too. My credit card company says virgin isn't sending a request for authorization. I have tried two credit cards and paypal and talked to both credit card companies who say the charge should go through no problem. Frustrating. Also the number they have you call to order a phone, if you can't online, just tells you to order online. No human option. Dumb! I like Virgin and have been a customer for years but this is ridiculous.

Agent

Re: Can't buy online, in store or by phone

Hey there, @Sbc! Thanks for contacting us. We'd like to make you aware that, there are certain requirements in order to process an order successfully. Here are some of them:

 

* Shipping Address must match the Billing address on the card.
* We do not ship to P.O Boxes.
* Your address should be verified by USPS. Please visit this link: https://tools.usps.com/go/ZipLookupAction!input.action and enter your address. If it doesn't show up here, the order won't go through.

 

Also, if you have tried to purchase the phone several times, while using the same card, your bank and/or our system may block the transactions. Please confirm these requirements, we'll be waiting for you.