Virgin Mobile

Can't make calls!

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Heavy Hitter

Can't make calls!

My phone suddenly won't dial any numbers.  It just says 'Calling..." on the screen for a while, then gives 3 beeps and says 'Call failed.'  My service is otherwise fine, internet works, etc.  How can I get help if I can't CALL Virgin?  No I don't have another phone to call with.  

4 REPLIES 4
Whiz Kid

Re: Can't make calls!

I am
Having the same issue!!
Heavy Hitter

Re: Can't make calls!

 Well I'm glad at least to see I'm not the only one, then they can't try to say we damaged our phones or something (I just got mine a few months ago and it's still like new). I'll bet by morning there will be multiple posts like this; we just noticed late at night. 

Whiz Kid

Re: Can't make calls!

I can't call or text.  This has been going on for more than a week, now.  Please assist.

Agent

Re: Can't make calls!

Hi everyone! We’re sorry to know that you’re having this issue. We'll be happy to help you. Can you send us a private message with your phone number, pin code and address to review this?