Virgin Mobile

Can't swap/activate device

Whiz Kid

Can't swap/activate device

I'm trying to swap my se for a 7+ but the page either gets stuck on choose plan, login (neither page works) or I get the red circle of death. It's been almost two days since someone's responded to my email. Everything seems to be broken or not working.

3 REPLIES 3
Whiz Kid

Re: Can't swap/activate device

Well, if it makes you feel any better, it doesn't work going from iPhone to Android any better.  Apparently the complete and total lack of customer service is universal

Whiz Kid

Re: Can't swap/activate device

Been a customer almost ten years. If this does not get fixed soon I will be leaving.

Re: Can't swap/activate device

Hey there, zzarah! Can you please send me a private message with your phone number, PIN number and new IMEI/DEC number and SIM card number?

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".