Virgin Mobile

Can't swap and activate

Whiz Kid

Can't swap and activate

Just recived my new iPhone XR from Virgin. When I go to swap it and activate it it get to the 'Select Plan" screen and it won't go past that. It won't advance to the next screen. Sometimes I would get the spinning wheel that won't end util I close the screen.


Any advice why I can't activate my iPhone purchaced from Virgin.


Getting Frustrated!


Re: Can't swap and activate

So sorry to hear about this experience, astrobopp. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.