Virgin Mobile

Cannot Activate Phone

Whiz Kid

Cannot Activate Phone

I am trying to swap from a iphone 5s to an iphone 6s and I am stuck at the choose your plan.  It shows nothing and will not let me continue.

2 REPLIES 2
Whiz Kid

Re: Cannot Activate Phone

Same exact issue here, just recieved my new iPhone6S+ and am trying to upgrade from my 5S, but the Choose your plan page remains blank.

Agent

Re: Cannot Activate Phone

Hello, Rocket2235. We're sorry for this hassle. Let's get this thing resolved ASAP. Try to activate your phone from a different browser or device.

 

If the problem still persists, send us a private message with the phone number and pin code for your account, and the IMEI of the phone and ICC/SIM card number to assist you with this.