Virgin Mobile

Cant activate new Iphone X max!

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Enthusiast

Cant activate new Iphone X max!

I can not activate my new Iphone X max i bought through your site. It gets half way through the activation prosses to swap phones and it stops loading or frezzes and cant progress the the next steps. Tried for 3 days now and still want go through.

1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: Cant activate new Iphone X max!

I am sorry about the inconvenience there. Let us take a look. Please send us a Private Message with the IMEI/DEC of your device. Also, are you a new or existing customer?

2 REPLIES
Agent

Re: Cant activate new Iphone X max!

I am sorry about the inconvenience there. Let us take a look. Please send us a Private Message with the IMEI/DEC of your device. Also, are you a new or existing customer?

Agent

Re: Cant activate new Iphone X max!

I am glad we got it going TOdoubleD. Please feel free to reach out if you ever need assistance.