Cant sign into account!! (pin is 7 digits)

SOLVED
Whiz Kid

Cant sign into account!! (pin is 7 digits)

Hi!

 

I was wondering if anyone can help me. I received my pin (sent to my phone) from answering my old security question but it is 7 numbers. When I try to sign in, it asks me for a pin with 6 numbers. I just received a new iPhone and cannot swap from my old one without being able to access my account.  I have my phone number and pin ready but it won't work!!

 

If anyone can help, I greatly appreciate it! Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions
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Whiz Kid

Re: Cant sign into account!! (pin is 7 digits)

Thank you Edmund. An agent (Marcos) helped me get everything set up last night. I'm all set!

 

Happy Holidays,

Joanne

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2 REPLIES 2
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Agent

Re: Cant sign into account!! (pin is 7 digits)

Hello. We can help with that. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.

Highlighted
Whiz Kid

Re: Cant sign into account!! (pin is 7 digits)

Thank you Edmund. An agent (Marcos) helped me get everything set up last night. I'm all set!

 

Happy Holidays,

Joanne

View solution in original post