Virgin Mobile

Checking for update on case request number

Enthusiast

Checking for update on case request number

Good morning. I had a case request opened yesterday by an agent for a new replacement phone as my new phone arrived dead, and was told to contct you all again today for an update. Any help would be appreciated. I have my case number ready. Thank you!

1 REPLY 1

Re: Checking for update on case request number

Hi there! Thank you for contacting us. Can you please send us a private message with the case ID information, so we can work through this?