Virgin Mobile

Customer service ignoring requests for refund

Whiz Kid

Customer service ignoring requests for refund

Like 6 months ago I asked for my service to be shut down or postponed until I set up my new phone. I've now been charged over $200 since then... What the heck? Can I please have my money back for a service I'm not using at all? 

 

Every time I contact virgin mobile support they either hang up or try to upgrade me to a pricier plan (When I'm trying to get a refund!). I guess I should document the **bleep** I've been through and post it online? How does someone get help from this type of customer service? 

 

I've been robbed at knifepoint before, but being robbed by virgin mobile seems a bit worse. 'thanks'.

1 REPLY 1
Agent

Re: Customer service ignoring requests for refund

Hi there! Definitely want to look into that for you. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.