Virgin Mobile

Data stopped working on Inner Circle Unlimited

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Whiz Kid

Data stopped working on Inner Circle Unlimited

Hi! I have had my new iPhone 7 Plus for a little over a week. It worked perfectly for the first week but now the data has stopped working as if I ran out of data. I have the inner circle plan with unlimited high speed data. I had tried problem solving by switching off and on the data connection and have even tried waiting for over 24 hours to see if it was a fluke. My phone seems to think that I am out of data but works perfectly otherwise. When I am connected to WiFi it works perfectly and regular texting and calling work as well. Is there something that I am missing? Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: Data stopped working on Inner Circle Unlimited

Hi there, andrea617! Please try dialing the code ##25327#. Once it is completed, you may try to use the data again. 

3 REPLIES
Agent

Re: Data stopped working on Inner Circle Unlimited

Hi there, andrea617! Please try dialing the code ##25327#. Once it is completed, you may try to use the data again. 

Whiz Kid

Re: Data stopped working on Inner Circle Unlimited

Thank you! 

Agent

Re: Data stopped working on Inner Circle Unlimited

@andrea617: If you have any other question or request, feel free to let us know. We're here to help!