Virgin Mobile

Device Swap / Activation

Whiz Kid

Device Swap / Activation

I just got the iPhone 7 that  I ordered from Virgin, but the Swap My Device webpages are not working. Either it stalls with an infinite spinning red circle after entering my PIN, or, if that works, the Next button leading to Choose a New Plan (I would like to keep my plan, actually), does nothing, as though it were a dead link. 

3 REPLIES 3
Enthusiast

Re: Device Swap / Activation

I've posted elsewhere, but I'm in the same situation.

Whiz Kid

Re: Device Swap / Activation

Same... new iPhone. Device swap hangs, activation hangs, lmao.

Agent

Re: Device Swap / Activation

Hi all! Sorry for the inconvenience. I'd be happy to help you. Please send me a Private Message with the phone number, PIN and the device IMEI/MEID.