Virgin Mobile

Device Swap Problem iPhone 7

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Enthusiast

Device Swap Problem iPhone 7

I bought an iPhone 7 and a new sprint/boost/virgin mobile sim card. Tried to do the device swap activation online. It did not work. I tried all the various ## commands, toggling cellular data, airplane mode, removing and reinserting the sim card, a hard reset, numerous searches into the Virgin community discussion forum and two messages via the contact us link when I was logged into my account. Nothing worked and no one has responded. I tried calling the help line via wifi but it was quickly apparent that I could not use the phone that needed activation while I was getting automated instructions about how to trouble shoot the problem. I am so fed up with this.

3 REPLIES 3
Enthusiast

Re: Device Swap Problem iPhone 7

This is a company that obviously does not want customers any more.

Enthusiast

Re: Device Swap Problem iPhone 7

...and the Virgin Mobile eCare Team DOES NOT respond within 24-48 hours. 

Agent

Re: Device Swap Problem iPhone 7

Hello, jepowell65. That's not what we like to hear. We truly apologize for the inconvenience. We have replied to your private message. Please check your inbox. Thanks.