Virgin Mobile

Error Message when trying to activate iPhone 8 on website

Whiz Kid

Error Message when trying to activate iPhone 8 on website

Hello!

 

I have been trying to activate my new iPhone8 and I recieved this message affer entering my IME and other infomation "Well, this is embarrassing. Our system is experiencing a problem. Please try again or call customer support at 888-322-1122, 7AM – 10PM CT every day."

I do not have a phone to call from is their another way I can activate my new iPhone8?

5 REPLIES 5
Agent

Re: Error Message when trying to activate iPhone 8 on website

Hey there, we’d love to help you. Can you please provide us your number and PIN through a private message? 

Whiz Kid

Re: Error Message when trying to activate iPhone 8 on website

This same thing is happening for me. Any fix?

Agent

Re: Error Message when trying to activate iPhone 8 on website

Hi there, @tttttttt! Where did you purchase that phone? Are you trying to activate that phone on an active account or a new account? 

Whiz Kid

Re: Error Message when trying to activate iPhone 8 on website

It's a replacement from Brightstar Insurance.

Agent

Re: Error Message when trying to activate iPhone 8 on website

Understood. Please, send us a private message with your phone number, PIN code, MEID/IMEI number of the phone, and the ICCID/SIM card number.