Virgin Mobile

Exchange of Pre loved Phone

SOLVED
Highlighted
Enthusiast

Exchange of Pre loved Phone

I purchased an iPhone and as I am transferring from iCloud, I realize it isn’t enough storage and would like to get the same phone with higher storage . My phone has not been activated yet , I would like to know if I should re purchase the phone or wait until I return the product.
1 ACCEPTED SOLUTION

Accepted Solutions

Re: Exchange of Pre loved Phone

Understood. Can you please send me a private message with your order key number, phone number and PIN (if you have an account with us)?

 

To send me a private message, please click on my username and select to send a private message.

5 REPLIES 5

Re: Exchange of Pre loved Phone

We’d be glad to help you out with this, Shona2013! We will need to perform a return and re-place your order for the the device you will like.

Enthusiast

Re: Exchange of Pre loved Phone

I completed a return form pertaining to this order. Should I call customer service ?

Re: Exchange of Pre loved Phone

If you have already completed this, did you receive an RMA number?

Enthusiast

Re: Exchange of Pre loved Phone

Not as of yet

Re: Exchange of Pre loved Phone

Understood. Can you please send me a private message with your order key number, phone number and PIN (if you have an account with us)?

 

To send me a private message, please click on my username and select to send a private message.