Solved! Go to Solution.
Hi there! We definitely want to get this figured out for you ASAP. Are you trying to activate a Virgin Mobile iPhone? Where did you purchase that phone?
Similar question in that I bought a pre-loved iphone from virgin mobile website and I am having trouble activating it. I want this new iphone 7 on my existing inner circle plan, like I just want to swap my phone
Hey there, sknight! We can help you with that. Please send us a private message so we may work directly with you.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
So I can't just buy an unlocked iphone and use my old sim card? Why not? Are you really telling me I should find a new carrier?
Hello, @seidan. Thanks for stopping by. At the moment, the Bring Your Own Device (BYOD) program is only available for customers activating a new account. Unfortunately, unlocked phones can't be activated with existing lines. We truly apologize for any inconvenience this may cause you.
So sorry you feel this way. We suggest you stay tuned for updates about this program. We remain at your service.