Virgin Mobile

Extra Charges on my account due to upgrading IPHONE?

Whiz Kid

Extra Charges on my account due to upgrading IPHONE?

I recently bought an inoperable phone from Virgin and returned it and got another one.  In between, you guys added my old phone to my account while I waiting for my Iphone (thanks for that!) .  When I orginally set up my new Iphone I changed plans, then when you put my old phone on my account, I got an email saying I changed plans again, then I got my phone today and activate it and I got another email stating I changed plans again.  My quesiton is, am I being charged multiple times for these changes?

1 REPLY 1
Agent

Re: Extra Charges on my account due to upgrading IPHONE?

Hi there, @sanaturu12! Thanks for reaching out. Please send me a PM with your phone number and PIN, so we can take a closer look into this for you. You can send a private message by clicking on my name, then selecting the message option from the profile page.