Solved! Go to Solution.
Hey, Flora43! Noticed that you put your personal info publicly. Please delete and send us a PM instead. Thanks!
When are you going to activate my phone. You moved me to a more expensive plan, you turned-off my old phone, but after a whole day, I still don't have a working phone. Hello????!!!! Your site page will not allow us to activate the phones, and many of us do not have a third phone, to call customer service. You're about to lose a long-time customer
Sorry to hear that, @SCFW41. We definitely want to take a closer look at this. Can you please send us a private message with your phone number, PIN, IMEI and SIM card numbers from the new device?
To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".
Someone from customer service, finally got me set. I should not have had to spend hours on a process that should take less than 5 minutes though. Virgin Mobile really needs to fix its site page
@SCFW41. It's great to hear that. Thanks for the feedback. We’ll be sure to pass it on.
I am having the same issue with getting my new phone to activate. Help please.
Hello, @phjones213. Thank you for stopping by. Please send us a Private Message to better assist you. We'll be waiting for your response. Remember, we're here to help. -Kira_M.