Virgin Mobile

How do I swap my service to my new phone? How do I activate my phone?

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Whiz Kid

How do I swap my service to my new phone? How do I activate my phone?

I ordered a SIM and have tried to activate the phone per the instructions on the SIM, as well as online. When I attempt to actiate the phone online it states the phone is not found. I have attempted to call over 3 times, but the I stay on hold for over an hour. 

1 REPLY 1
Agent

Re: How do I swap my service to my new phone? How do I activate my phone?

Hey, @ntejed1! I’d like to look into this for you.  Can you shoot us a private message with your phone number to verify your account? Thanks!